Muslim Help UK
020 3633 2779 Donate

Contact us

Talk to a person

A real number, answered by someone who can look up your donation. If it is about a gift you have just made, phoning is the quickest way to sort it.

  • Phone

    020 3633 2779

    Best for anything about a donation you have already made.

  • WhatsApp

    Message us

    Same number. Useful if you are overseas or prefer to write.

  • Email

    info@muslimhelp.org

    We aim to reply within two working days.

Where to find us

Office 1st Floor, 255-259 Commercial Road, London E1 2BT
Post Po Box 1046, London RM9 9RY

Our registration

Muslim Help UK is a registered charity in england and wales, no. 1148089. You can check our entry on the public register before you give, and we would rather you did: view our Charity Commission record.

Press and partnerships

For media enquiries, partnership proposals or corporate giving, email info@muslimhelp.org with "Press" or "Partnership" in the subject line and it will reach the right person.

A contact form goes here once there is somewhere to send it. This is a static site with no mail service connected yet, and a form that quietly discards a donor's message would be worse than no form at all. The channels above all work today.

Common questions

If your question is not here, call us. A person answers, and they can look up your donation.

Contact us
How quickly will you reply?

We aim to answer emails within two working days and to pick up the phone during office hours. If your question is about a donation you have just made, phoning is faster.

I need to cancel a monthly donation.

Call or email us and we will stop it, or you can cancel it directly with your bank. Either is fine and neither needs a reason.

I think I donated twice by mistake.

Tell us and we will refund it. Within 14 days we refund in full, no questions. See our terms and conditions for the full refund policy.

Can I request my personal data, or ask you to delete it?

Yes. Email us and we will respond within one month. Our privacy policy sets out all of your rights and how to complain to the ICO if you are unhappy with our answer.

How do I make a complaint?

Raise it with us first so we can put it right. If you are still unhappy, fundraising complaints go to the Fundraising Regulator and complaints about the charity to the Charity Commission.